Warranty

How To Claim Your Warranty

If you need to return your product under warranty our friendly staff will help you do this, please give us a call on 1300 327 844  or email us at hello@barefoothealing.com.au.  Please be prepared to describe the product that needs service and the nature of the problem.  A purchase receipt is required.  An RMA number will then be issued for you to return.  No items will be accepted back without an RMA number or our office being notified. 

We ask that you initially cover the freight cost to return the product or any parts to us for replacement or repair. On inspection, if we find the product is faulty, we’ll reimburse your return freight cost and cover the cost to any return products to you.

Our Product Warranties

We pride ourselves on selling long-lasting, quality products that we use ourselves and have the following warranties:  Please note if in doubt about a warranty claim please call us to discuss the issue as all our suppliers are passionate about their products and only too willing to help resolve any issues.

Earthing Products - due to the growing popularity of these products, there are now imitations and counterfeits appearing on the market. Everything we sell is a genuine Earthing® product made by Clint Ober. Please be aware that official distributors are not permitted to sell on marketplaces such as Amazon and eBay, and so products sold there are not likely to be genuine. We offer a 1-year* repair or replace warranty on our genuine Earthing products, which covers manufacturing defects but excludes misuse, improper care and physical damage. This warranty does not cover cosmetic imperfections that may appear after normal use and washing that DON'T affect the product’s Earthing effectiveness. Earthing products must be used and cared for in accordance with the care instructions that we include with all Earthing products. If in any doubt always contact us on 1300 327 844 or email us at hello@barefoothealing.com.au as incorrect care can render the products un-conductive.

*May exclude discontinued or clearance lines which will be advised on the product page.

 

ProOne Water Filter Products -  ProOne® carries the following warranties, which start from date of purchase.

  • Two (2) years for ProOne® Water filter systems excluding filter elements.
  • One (1) year for PropOne® countertop/Under Counter/faucet systems.
  • One (1) year for ProOne G 2.0/G3.0 filters and ProMax Countertop/Under Counter and refrigerator filters.
  • Nine (9) months for the ProOne G2.0 SLIMLINE filters, ProMax Inline Connect Refrigerator/Ice Maker system, and ProMax shower filter systems.
  • Ninety (90) days for ProOne® water filter pitcher and ProOne G2.0M filter (Warranty Period”).

ProOne will replace or repair any product, at its sole discretion, during the Warranty Period. Any damage caused by misuse or abuse; accident; improper installation; dropped product; failure to provide recommended maintenance; transportation damage; neglect; environmental conditions; or any other conditions whatsoever that are beyond the control of ProOne are excluded from this warranty. This express limited warranty shall be the sole and exclusive warranty. The liability of ProOne terminates upon the expiration of the Warranty Period or transfer of product ownership.

If you have any concerns about any of these warranties please contact us as our suppliers are all passionate about their products and are only too willing to help solve any issues.